Privacy Policy

1. Introduction

link-mountain ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

We are based at 47 North Street, Brighton BN1 1RH, United Kingdom, and are the data controller for the personal information we process.

2. Information We Collect

We may collect and process the following categories of personal information:

• Identity Data: Your name as provided in enquiry forms
• Contact Data: Email address and any correspondence you send us
• Travel Preferences: Information about your travel requirements, including destinations, dates, number of travellers, and special requests
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system and platform
• Usage Data: Information about how you use our website and services

3. How We Collect Your Information

We collect information through:

• Enquiry forms submitted on our website
• Direct communications via email or in-person consultations
• Cookies and similar tracking technologies (see our Cookie Policy)
• Third-party analytics services

4. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide travel planning services
• To process bookings and arrange travel services on your behalf
• To communicate with you about your travel arrangements
• To improve our website and services
• To comply with legal obligations

5. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract: Processing necessary to perform our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services
• Consent: Where you have given consent for specific processing activities
• Legal Obligation: Processing necessary to comply with applicable laws

6. Data Sharing

We may share your personal information with:

• Travel suppliers (airlines, hotels, tour operators) to arrange your bookings
• Insurance providers if you request travel insurance
• Professional advisers including lawyers and accountants
• Regulatory authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. For travel bookings, we typically retain records for seven years after the completion of your trip.

8. Your Rights

Under data protection legislation, you have rights including:

• The right to access your personal information
• The right to rectification of inaccurate information
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details below.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated.